mnagment 3060

personnel development standards  customer satisfactions  suppliers satisfactions  management performance activity  productivity standards  social responsibility standards profitability standards  performance appraisal  customer service and satisfaction  performance standard  taking corrective action bringing organizational performance up to the level of the performance standard  figure out what people know before training to find out what we need to teach them 

adaptability  mission  involvment  consistency 

don't understand why we do things  culture comes from the top  what the boss does lower levels will do  teamwork can't be successful if there is not a good culture  organization culture  set of values organization members  regarding functions and existence  describes how things are done here  innovation can change culture  answer the following  do people innovate and take risks  are people attentive to detail  are people focused on outcomes of what they do  is organization sensitive to people  do people function as a team  are people in organization aggressive  are people focused on maintaining  culture needs to be embedded into the organization strategy  if people don't like the culture they will leave  don't blame the employee blame managment  people feel more comfortable if managment does it  train people top to bottom  artifacts  values ( pe...